Coach and Services Agreement
This agreement outlines both our responsibilities as COACH and CLIENT in this working relationship. This agreement also includes all health coaching and other health and wellness services requested by you from the list of services offered through Biometrics Health and Wellness. It includes Client participation in our workshops in person and online. It covers both in person and online service between you and your health coach.
Please read this full agreement and indicate your agreement by clicking “I Agree” at the end of this document. Contact me if you have any questions or concerns by email or telephone.
I have positive expectations for a coaching relationship that helps you to create your best self and achieve your goals as stated to your Health Coach with your dedication and commitment. This is a partnership which will be about respectful interaction and communication.
Terms of Coaching:
I invite you to think of Coaching as a process. Many people create change for themselves in a short time. However, to refine and sustain REAL change in our L.A.N.E. (Lifestyle, Attitude, Nutrition and Exercise) process it takes several months. Although not binding, I would ask that you expect our Coaching relationship to last at least 3 months.
My Coaching fee is payable through paypal payment, cash app or any method accepted by Biometrics Health and Wellness, LLC. You will be charged based on services selected. Payment is due in full unless other arrangements have been made and noted between client and coach. If we have a month to month payment arrangement your payment must be made every 30 days. There is no commitment beyond month to month, but please give me a two week notice (in writing) if you think you will be ending our coaching together.
Please note that a “month” may not always correspond to a calendar month, but refers to one set of coaching, that usually takes about a month to complete. For example, if you start on the 15th of one month your next payment will be due by the 15th of the following month.
Process and Procedure:
I will call and/or meet with you at our agreed upon in advance specified time, unless we make other arrangements. If you wish to connect with me in between sessions with a challenge, a success or an inquiry, I will make every attempt to respond to your e-mail within 24 hours, with an email or short phone call at our convenience. I am happy to provide this extra level of service at no additional charge.
If you need to reschedule our appointment, please give me 24 hours notice. If you have an emergency or illness, you can reschedule with less than 24 hours notice. If you do not show up for a scheduled call or in person service appointment for any reason, and provide no notice (latest notice can be five minutes past scheduled session start time), we will not make up that time. If I need to reschedule, I will give you at least 24 hours notice as well, barring an emergency or illness.
Email me any time at email@example.com or text me at 678.404.2331 to reach me with ideas, concerns, questions, or for a quick call.
Communication and Concerns:
If you have any concerns no matter the subject, please share it with me as soon as possible so, we can resolve it with clarity and understanding. My objective is to have a coaching relationship that is fully open, honest, real and trusting in our communication styles.
As we are both aware when our communication is via telephone or email it will take a little extra effort to make sure we are on the same track as we do not have the opportunity for a face-to-face interaction. Therefore, we agree to promptly ask for clarification, if there is a miscommunication.
I agree to serve as your Coach – to partner with you to identify and achieve your personal health and wellness goals.
As your Coach, I cannot guarantee results. You will create results by having the discipline and determination to forward the action in your life based on your goals.
During the time we spend together in our coaching sessions, I will devote my time, thoughts, and energy to you, exclusively. In between our sessions, I may not be instantly available, as I may be working with others. I will however, always attempt to be available within 24 hours.
I am a Certified Health Coach, not a psychotherapist or physician, and I am not trained in diagnosing psychological or medical conditions. If any issues come up for you that should be handled by a licensed therapist or physician, I insist that you must attend to your health by contacting the appropriate professional.
As your Coach, I will bring attentive listening, understanding, belief in you and commitment to your success. You can expect me to challenge you, offer fresh perspectives, make requests (including assigning homework), acknowledge your wins, and guarantee utmost confidentiality (to the fullest extent of the law, and so long as I don’t fear for your or another’s safety) in our trusting and powerful relationship.
I am bound to abide by Ethical Principles and Code of Ethics.
I am motivated and committed to taking action on my determined personal health and wellness goals. I realize that anything less than my intentional full participation will not lead to my success.
I agree to honor my scheduled session times.
I accept full responsibility for myself and any actions I take that might result from Coaching.
I acknowledge, that I am healthy enough to engage in coaching and have a Physician whom I use or will find one if an issue arises.
I agree to pay by due date agreed upon for the services requested. It is my responsibility that Biometrics Health and Wellness, LLC (BHWell) gets paid for the services I use.
I understand that I must complete all four (4) Prime-time health workshops as part of my coaching services as it gives a valuable overview and understanding about the body and provides the tools to use on my health and wellness journey.
I understand that I am the expert on me and my health coach is here to support me in my efforts in health and wellness within their scope of training.
I understand that when we speak about nutrition and exercise I am aware of my food sensitivities, abilities and limitations and I will not ignore or do anything that may ignore these known facts. I will also share this information with my health coach in the beginning of our coaching relationship.
I have read and agree with this Coaching Agreement as it is outlined.
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